Welcome to HTY Trade Enterprise. We are committed to providing a reliable shopping experience and ensuring transparency in how we serve our customers. Please read the following policies before placing an order.

Return Policy

We accept return requests within 7 days of receiving your order if:

• The product is damaged or defective upon delivery.
• You receive an incorrect item.
• The product has a manufacturing defect.

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Include the original packaging, tags, and accessories (if applicable).
• Be accompanied by proof of purchase.

Products that have been used, altered, or damaged due to improper handling by the customer are not eligible for return.

Refund Policy

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund request.

If approved:

• Refunds will be processed within 7–10 business days.
• Refunds will be issued using the original payment method whenever possible.
• Shipping charges are non-refundable unless the return is due to our error or a defective product.

Shipping Policy

• Orders are processed within 1–2 business days after order confirmation.
• Delivery within Bangladesh generally takes 2–5 business days, depending on the destination.
• Delivery times may vary during public holidays, festivals, severe weather, or other circumstances beyond our control.
• Customers are responsible for providing accurate shipping information. We are not responsible for delays caused by incorrect or incomplete delivery details.

Operational Hours

Our customer support team is available during the following hours:

Saturday – Thursday
09:00 AM – 05:00 PM (Bangladesh Time)

Support requests received outside business hours will be responded to on the next working day.

Order Cancellation

Orders may be canceled before they are processed or shipped. Once an order has been dispatched, it cannot be canceled and will be subject to our Return Policy.

Product Availability

All products displayed on our website are subject to availability. We reserve the right to discontinue products, update pricing, or limit purchase quantities without prior notice.

Contact Us

If you have any questions regarding our policies or need assistance with your order, please contact our support team.

Email: support@htytradeenterprise.com