Welcome to HTY Trade Enterprise. These Terms & Conditions govern your access to and use of our website and services. By browsing our website or placing an order, you agree to be bound by these terms. If you do not agree with any part of these Terms & Conditions, please do not use our website.

Acceptance of Terms

By accessing this website, creating an account, or placing an order, you confirm that you have read, understood, and accepted these Terms & Conditions.

Products & Services

We strive to ensure that all product descriptions, specifications, images, and prices displayed on our website are accurate. However, errors may occasionally occur. We reserve the right to correct any inaccuracies, update information, modify product details, or discontinue products without prior notice.

Orders & Payments

• All orders are subject to confirmation and product availability.
• We reserve the right to refuse or cancel any order for reasons including pricing errors, suspected fraudulent activity, or product unavailability.
• Customers are responsible for providing accurate billing and shipping information.
• Orders will be processed after successful payment confirmation or according to the selected payment method.

Pricing

All prices listed on the website are displayed in Bangladeshi Taka (BDT) unless otherwise stated. Prices may change at any time without prior notice.

Return Policy

Customers may request a return within 7 days of receiving their order if:

• The product is damaged or defective.
• An incorrect item has been delivered.
• The product has a verified manufacturing defect.

Returned products must be unused, in their original packaging, and include all accessories, labels, and proof of purchase.

Products damaged due to misuse, negligence, or unauthorized modifications are not eligible for return.

Refund Policy

After the returned product has been received and inspected, eligible refunds will be processed within 7–10 business days.

Refunds will be issued through the original payment method whenever possible. Shipping charges are non-refundable unless the return is the result of our error or a defective product.

Shipping Policy

• Orders are processed within 1–2 business days.
• Delivery across Bangladesh generally takes 2–5 business days, depending on the destination.
• Delivery times may vary due to public holidays, weather conditions, or courier-related delays.
• Customers are responsible for providing accurate shipping information. We are not responsible for delays or failed deliveries caused by incorrect details.

Operational Hours

Our customer support team is available during the following business hours:

Saturday – Thursday
09:00 AM – 05:00 PM (Bangladesh Time)

Messages received outside business hours will be answered on the next working day.

Order Cancellation

Orders may be canceled before they are processed for shipment. Once an order has been shipped, cancellation is no longer possible, and any return will be handled according to our Return Policy.

Intellectual Property

All content available on this website, including text, images, graphics, logos, product descriptions, designs, and other materials, is the property of HTY Trade Enterprise and is protected by applicable intellectual property laws. Unauthorized use, reproduction, or distribution is prohibited without prior written permission.

Limitation of Liability

HTY Trade Enterprise shall not be held liable for any indirect, incidental, special, or consequential damages arising from the use of this website, delays in delivery, product availability, or circumstances beyond our reasonable control.

Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time. Any changes will become effective immediately upon publication on this page. Continued use of the website after updates constitutes acceptance of the revised Terms.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact our support team.